Shipping Policy
Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Every order is sent with tracking.
Delivery
Shipping is free on every order, Australia-wide. Orders are delivered by Australia Post, with an estimated delivery time of 5–6 business days from dispatch. You will receive your Australia Post tracking number by email as soon as your order has shipped, so you can follow it every step of the way.
Note: occasional delays can occur for reasons outside our control (carrier delays, peak-season volumes, weather, or an incomplete address). If your order is late, contact us at support@mambobabyfloat.com.au and we will chase it for you and keep you updated.
Order Cancellation and Changes
You have 24 hours from the time of purchase to change or cancel your order. Email support@mambobabyfloat.com.au as soon as possible and we will do our best to help. After 24 hours the order may already be processed and shipped, and changes are no longer possible.
We cannot take responsibility for parcels lost because of an incorrect or incomplete delivery address, so please check your address carefully at checkout.
Do You Ship Internationally?
Mambobabyfloat.com.au ships within Australia only.
How Do I Track My Order?
Once your order ships you will receive an email with your Australia Post tracking number. Use it on the Australia Post tracking page. If you have not received a tracking email within 3 business days of ordering, please check your spam folder and then contact us.
Tracking Shows Delivered But You Have Not Received It?
- Check with household members and neighbours in case the parcel was left with them.
- Check the delivery address on your order confirmation email.
- Contact Australia Post with your tracking number and request confirmation of non-delivery.
- Send us that confirmation and we will replace the order or issue a full refund immediately.
Questions about your order? Contact us any time at support@mambobabyfloat.com.au.